Frequently Asked Questions

Your guide to discreet shopping and advanced surveillance technology.

How discreet is the packaging and billing?

We prioritize your privacy. All orders are shipped in plain, unmarked boxes with a generic return address. Your credit card statement will show a neutral billing descriptor rather than 'Spy Gadgets'.

Do your products come with a warranty?

Yes, all our electronic surveillance items come with a standard 12-month manufacturer warranty covering any technical defects or hardware failures.

What is your return policy for sensitive electronics?

We offer a 30-day return policy for unopened items. Due to the nature of the industry, any device that has been activated or used can only be returned if it is found to be defective.

Do I need special software to view recorded footage?

Most of our hidden cameras and recorders save files in standard formats like MP4 or AVI, which can be viewed using any standard media player on Windows, Mac, or mobile devices.

How long does the battery last on portable trackers?

Battery life varies by model and usage frequency. Our compact trackers typically last 7-10 days on a single charge, while our long-life professional models can last up to 6 months in standby mode.

Is it legal to use these devices?

While we provide the tools, it is the buyer's responsibility to comply with local, state, and federal laws regarding privacy and recording. We recommend consulting legal counsel for specific use cases.